NHS Friends and Family Test (FFT)
Last Updated: Tuesday, 22 July 2025The NHS Friends and Family Test (FFT) is an important tool to help people who use NHS services have the opportunity to provide feedback on their experience.
The FFT was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.
Since the FFT was launched in 2013, millions of patients have submitted feedback. It's used by most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, and patient transport.
How the FFT works
After you've completed your treatment or you're discharged from a service, you may be invited to complete the FFT.
Not all service providers ask patients to complete the FFT, but you should be able to give feedback if you want to. For example, most GP and dental practices have feedback forms in their waiting rooms, which you can complete. Ask at reception if you cannot find a feedback form and you want to give feedback.
Friends and Family Test results
Below are our Friends and Family Test (FFT) results from previous months.
| Responses | May | April | March |
| 1 Extremely likely | 35 | 44 | 41 |
| 2 Likely | 9 | 4 | 6 |
| 3 Neither likely or unlikely | 1 | 1 | 1 |
| 4 Unlikely | 0 | 0 | 1 |
| 5 Extremely unlikely | 3 | 0 | 0 |
| 6 Don’t know | 0 | 0 | 0 |
| Summary Scores | |||
| Positive | 92% | 98% | 96% |
| Negative | 6% | 0 | 2% |
| Neutral | 2% | 2% | 2% |
Actions resulting from FFT feedback
Here are some of things we have changed about the surgery as a result of feedback received via the FFT survey.
- We have improved the outside lighting in the surgery carpark.
- We have installed an automatic opening door for easier access into the surgery
- We have changed our telephone system to allow more incoming phone lines into the surgery
- We have reviewed our appointment booking process and implemented a system to ensure those patients in most need of a same day appointment are prioritised and allocated an appointment with the most appropriate clinician.