Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
The General Data Protection Regulation (GDPR) is a new law that determines how your personal data is processed and kept safe, and the legal rights that you have in relation to your own data. For more information please read our patient leaflet by clicking on the link below:
GDPR Patient leaflet
Bridge Road Medical Centre ensures your data is stored securely and takes confidentiality very seriously. A copy of our Privacy Notice can be accessed below:
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Access to Records
In accordance with the GDPR, Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.
We hope that you will not have need to complain about our service to you, but we do recognise that this may not always be the case. To help you with this situation we run an in-house complaints system. This is designed to deal quickly with problems which may arise and we hope resolve them to your satisfaction.
If you do feel unhappy with our service and wish to complain, then please see Mrs Lynne Creevy our Practice Manager. She will listen to you and document the problem so that further investigation can be undertaken. A leaflet outlining our complaints procedure can be obtained from reception You can also download a copy by clicking on the link below.
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.