NHS Friends and Family Test (FFT)Last Updated: Tuesday, 13 June 2023
Friends and Family Test results
Below are our Friends and Family Test (FFT) results from previous months.
|1 Extremely likely||35||44||41|
|3 Neither likely or unlikely||1||1||1|
|5 Extremely unlikely||3||0||0|
|6 Don’t know||0||0||0|
Actions resulting from FFT feedback
Here are some of things we have changed about the surgery as a result of feedback received via the FFT survey.
- We have improved the outside lighting in the surgery carpark.
- We have installed an automatic opening door for easier access into the surgery
- We have changed our telephone system to allow more incoming phone lines into the surgery
- We have reviewed our appointment booking process and implemented a system to ensure those patients in most need of a same day appointment are prioritised and allocated an appointment with the most appropriate clinician.